IT Outsourcing
IT Outsourcing
Computer Services
IT Outsourcing (eng. IT outsourcing) - partial or full transfer of functions for maintenance, support and modernization of IT infrastructure into the hands of a specialized a company specializing in IT services and having a staff of specialists of various qualifications.
Computer subscription service will allow you to:
Optimize IT costs - total spending decreases, increases level of service quality.
Concentrate on core business — the main source of income companies.
The task of IT Outsourcing from Direct is to organize the continuity of the IT infrastructure, then everything Your employees will be focused on their core responsibilities.
Integrated maintenance of computers of organizations
IT outsourcing to optimally serve your business
- Diagnosis, monitoring, prevention, rapid response and recommendations for optimization - a guarantee of the uninterrupted functioning of servers, computers, software, network and office equipment!
- We understand perfectly well what “lost profit” due to downtime means.
- We invest in improving the quality of services provided, expanding expertise in various technological fields and the development of its employees.
- We monitor the world's best practices and master new technological solutions.
- IT outsourcing is cheaper than keeping a full-time system administrator. Not necessary provide a social package, equip the workplace, and improve the skills of a full-time system administrator. Order subscription service for computers and forget about sick days and system holidays administrator!
PETROLIUS UAB IT Outsourcing means service speed, quality and reliability implemented solutions.
We will help you to use all resources as efficiently as possible without resorting to new expensive investment, optimize your fleet and reduce maintenance costs.
All rates subscription services for computers include maintenance of Windows, macOS, Linux
What is included in the IT Outsourcing tariffs:
| Pro | Business | StartUP | |
|---|---|---|---|
| Number of computers served | up to 80 | up to 40 | up to 20 |
| Number of servers served | up to 3 | up to 2 | 1 |
| Number of scheduled trips | 2 - 4 | up to 2 | 0 |
| Response time (minutes) | 5 | 15 | 60 |
| Number of emergency exits | 2 | 0 | |
| Emergency arrival time (hours) | up to 2 | up to 3 | |
| Windows, macOS, Linux OS Maintenance | |||
| Computer service | |||
| Remote Support | |||
| LAN Service | |||
| Serving the peripheral equipment | |||
| Service Level Agreement (SLA) | |||
| Purchasing Assistance | |||
| Optimization of the composition of services | |||
| Proactive infrastructure monitoring | |||
| 1C Server Maintenance | |||
| WEB site maintenance | |||
| Service Storage | |||
| VoIP Service | |||
| Virtualization System Maintenance | |||
| CCTV Service | |||
| Service ACS | |||
| Manage Software (SAM) | |||
| Internal Business Consulting processes | |||
| CIO |
IT Service Outsourcing includes
Computer Service
IT Outsourcing and the Region
Maintenance of Computers and Servers
Direct is engaged in complex support of IT infrastructure of any companies, and the region, providing competent IT Outsourcing and ensuring uptime. IT Outsourcing Direct — this is the speed of service, a competent approach to solving problems in the IT field for a modern company, quality and reliability of implemented solutions. Let us help you make the most of everything resources without resorting to new expensive investments, optimize the equipment fleet and reduce the cost of maintaining it. We offer a comprehensive approach to solving issues related to information technologies. Service packages are formed based on business needs, brought to the same standards of service. Transfer system administration functions to outsourcing to a contractor who specializes in the field. Outsourcing involves Significant cost reduction for the customer compared to using your own employee or department and allows you to:- reduce administrative costs;
- get rid of the need to enter into an employment relationship, while maintaining a high level service.
Benefits of outsourcing:
- Reducing infrastructure maintenance costs.
- Improve system performance and stability
- Minimize downtime and financial losses.
- Improve profitability and return on investment in IT.
- Online recovery after troubleshooting.
- Decrease in the tax base.
- Increasing investment attractiveness.
- Reducing the burden of personnel and accounting administration of personnel.
- Reduce risks and costs.
- The ability to avoid labor disputes, etc.
Functional IT outsourcing
Part handover functions of the IT department to an outsourced IT company. Functional outsourcing combines in-house mid-level IT specialists and qualified specialized support for complex IT solutions - servers, PBX, corporate mail, terminal servers, business applications, control systems databases. Prices for the service depend on the set of selected options.- Outsourcing of system services – maintenance of customer's system services. As part of this service, our IT specialists carry out failure prevention and control functioning of key customer services: e-mail, file, web, network, information security, data recovery, etc., solve problems related to functioning of information technologies.
- Comprehensive IT infrastructure outsourcing - management and support operating systems, office applications, office equipment support and other tasks related to information technologies. This type of outsourcing is suitable mainly for small businesses. IT specialists of the outsourcing company carry out daily monitoring of the main services, if necessary, carry out preventive visits to the customer, and the restaction conducted remotely using remote access.
B As part of IT outsourcing, we offer:
Computer subscription includes
- Diagnosis of computer equipment in case of malfunction / failure. Replacement of components after identification of the failed part;
- connecting equipment, installing, reinstalling and configuring software: OS, office application package (Microsoft Office, OpenOffice, LibreOffice), antiviruses (Eset, Kaspersky, TrendMicro, Symantec), archivers (WinRAR, 7Zip), mail clients (Microsoft Outlook, The Bat, Thunderbird, etc.), browsers (Chrome, Firefox, Opera, etc.);
- user account setup;
- validate user's mail account account settings when developing mail client malfunctions;
- configure one-time or periodic backup, restore from backup copies of mail client data;
- workplace transfer: turning off the computer and peripherals at the old workplace, connecting and configuring software at a new workplace;
- diagnostics of connecting to the Internet at the request of the Customer's users;
- communication with the provider on behalf of the Customer when determining a malfunction on the side provider
- consulting on the construction / optimization of IS, informing about the need for replacement components that prevent the uninterrupted operation of the hardware complex, or reduce the performance of the equipment is below the requirements imposed on it by the Customer.
- planned, preventive and emergency maintenance of computer equipment;
- keep the equipment on the subscription in working condition service.
- Perform remote support (by phone or using remote support programs) access) for immediate resolution of emerging issues.
Maintenance computers of organizations
Maintenance of computers and servers
Professional maintenance of computers, servers, office equipment and other equipment organizations will significantly reduce the risks of losses and business downtime. IT outsourcing is relevant for both companies that seek to minimize their costs without losing the quality of service, and for companies wishing to meet the growing needs in the IT field and the need for attracting qualified professionals. Switching to outsourcing of IT tasks will help reduce costs, increase KPI and get high quality services at a favorable price. Contain full-time system administrators are no longer needed.
Order computer service from Direct, trust the specialists to solve all problems and issues related to the complex maintenance of computers and servers.
- we will take care of the performance of your equipment (servers, computers, laptops, office equipment) and provide theinterruption of networks/servers;
- provide user support with Service Desk;
- We will support the continuous operation of business applications and services (1C, email, CRM, IP PBX);
- set up infrastructure monitoring to prevent failures;
- we will guarantee that your data will be saved.
By outsourcing for organizations of various sizes and fields of activity, we select reliable solutions, individual for each client, depending on the state of the infrastructure and tasks that need to be solved. You do not have to hire full-time specialists, equip them jobs, draw up an employment contract and issue sick leave - we will also take care of this we. Order maintenance of computers and servers of the organization under the contract and trust professionals!